Certainly call tracking is a very helpful tool to analyze the quality of ad traffic on your website. As we receive additional data about the user, we are now able to understand the whole user journey on our client`s website. We can track not only calls as a result of our advertising activities, but also the goal of all calls — was it an order, or an appointment or consultation etc. Ringostat helps to understand how to work with advertising sources and get more orders and profit.
Ringostat is cool! It has dynamic number insertion, a callback widget, detailed call statistics. Even if you miss the call you won`t lose the customer, because you can call him back, and even know which ad campaign or keyword brought the customer to your website. In general, you get a solid understanding of the performance of each ad channel. I recommend to try and test Ringostat to understand all the advantages for your business.
Before using Ringostat we could not fully track phone calls. We did not understand, where our customers were coming from. I want to say big thanks for your support. Guys really helped us a lot. We texted them something like “here and there we did not understand how to do it”. And there was no case that our questions kept unanswered. And the most important is that they even called us. You know, technical support calls so rarely. But your guys always call and tell us everything.
I'm incredibly grateful to the Ringostat team. After they helped configure our system, the call tracking service produced two key results: 1. We're no longer asking ourselves, "Where are the calls?". While our agents answered only 57% of calls in the first month, next month that figure went up to 71%. Hopefully soon we'll be answering 100% of all calls. 2. Thanks to the analytics, we can see what keywords generate most of the calls and we're optimizing our marketing campaigns and advertising budget.
All of the telephone system in company is based on Ringostat. Automation of telephone processes, statistics collection, complete accounting data, quick access to all necessary information - is the foundation of established business processes. Process for telephony we use Ringostat and we are very happy for that! :)
We've been able not only to analyze our advertising activities, but also to improve our customer service. We're very happy with the quality. The telephony, the customer support, and the overall Ringostat service.
I can readily recommend this service. After a month of use, we filtered the sources of referrals to our site and stopped paying the low-conversion ones.
We are very pleased to cooperate with Ringostat. This technology is innovation for our market and we successfully offer advanced web analytics to our customers in the form of surveys of phone calls in a very easy to use interface.
Ringostat helped us accomplish the main task — to understand where the calls were coming from. After just 2 months of use we were able to identify the share of each advertising channel in the total number of calls we were receiving from our running campaigns. We're still using Ringostat today to track customer satisfaction and service quality and to evaluate new advertising channels.
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