Read reviews of companies that use Ringostat products
Undoubtedly, call tracking is a very useful tool for analyzing traffic efficiency. Thanks to the enrichment of call data with information about further actions of users, we managed to "close" the entire chain of interactions of site visitors. As a result, we were able to determine not only the fact of the call as a result of online activities, but also the result of the call - "Order", "Make an appointment for a consultation", "Call the master", etc.
Ringostat is cool! There is number substitution, there is callback, statistics of all calls (even if you missed the call - you will not lose the client, because you can call him back, understanding at the same time what request he came to your site), knowledge of the channels from which people come to the site, the effectiveness of key queries in advertising campaigns. In general, rather than asking what is useful in Ringostat, it is better to test it and see everything for yourself!
Before using Ringostat, we could not fully track calls. We did not understand where 30% of our customers come from. Integration was quite difficult, but everything worked, and it was such a victory! I want to thank your technical support - the guys really helped a lot, were always in touch, answered. We wrote to them that "here and here we do not understand how to do it" - and there was no such thing that at least one of our questions was left without attention.
I am incredibly grateful to the Ringostat team! They helped to set everything up, and the call tracking service solved two issues: 1. The problem of "no calls" disappeared. Statistics for the first month showed that employees answered only 57%, for the second month - 71%. I hope we will reach 100% of received calls :) 2. We see what words were used in the calls, we optimize advertising campaigns and word costs according to call analytics.
The entire telephone system of the company is based on Ringostat. Automation of telephone processes, statistics collection, full data accounting, quick access to any necessary information is the basis of the company's well-established business processes. Ringostat is responsible for our telephony process and we are very happy about it!)
We were able not only to analyze our advertising activities, but also to improve customer service. We are extremely satisfied with the quality of telephony, technical support and Ringostat service in general.
I recommend this service. For a month of work we have filtered the sources of transitions to our site and no longer pay for unprofitable ones.
We are very pleased to cooperate with Ringostat. This technology is innovative for our market, and we are successfully offering advanced web analytics capabilities to our customers in the form of call accounting in a very user-friendly interface.
Ringostat helped us to solve the main task - to understand where the calls come from. After 2 months, we already had the share of each channel in the total number of calls during constant advertising campaigns. Nevertheless, we continue to use the service both to record customer satisfaction and service quality, and to evaluate advertising channels.
For me, Ringostat is an indicator of what I am striving for with my team. Thanks to the platform, we get more reliable data on orders and calls. I am also pleased that the manager assigned to us as a client is constantly in touch, helps to resolve issues promptly, and communicates pleasantly.