Find out how you can solve all your business task and issues using Ringostat.
Connect employees from all offices, cities and countries to a single phone network for comfortable communication with customers and among each other.
Use toll-free numbers to increase the number of incoming calls. After all, it will be free for your customers.
Connect numbers of any cities, countries, etc. The main thing is that they have to be in SIP format.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Provide the best experience for customers. Set up a multi-level voice menu. Thus, they can immediately contact the desired department or person.
Provide clients with an additional communication channel. A customer will be able to leave a voice message if he or she calls after hours or if all employees are busy.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Don't lose customers. Set a special message or redirect calls to a different phone number when you are out of the office.
After every call automatically ask customer how the service was. It will help you to keep the best customer relationships.
Store all customer contacts in a user-friendly interface and take action with them with a single click.
Review call recordings to understand how sales reps communicate with customers and process inbound requests.
It's very comfy to use. Customize it as you want. Get detailed information on calls: duration, waiting time etc.
Add specific numbers to the blocklist so they can't reach the company and bother your sales reps.
Create special greetings. Make communication with customers more pleasant and personalized.
Make sure that customers can reach you even during peak hours. Customize your call queue schemes, and set the rules for calls.
Avoid the necessity of searching for the next contact in the database and manually dialing the number. Spend less time on each call by launching automatic dialing from the database.
Put your current conversation on hold and immediately start a separate call with a third party.
Just transfer the call to another employee. It doesn't matter if it's a web phone or mobile.
First, contact the employee and then transfer the call. At this time, the client will listen to pleasant music.
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Route calls not to a direct person but to a team. The first available employee will pick up the phone and be ready to talk to a customer.
Leave a comment on any call, so you'll always know what the issue was with this call.
Read the text of conversations instead of spending hours listening to audio dialogs with customers.
Find out in 10 seconds what the call was about and what the sales rep and customer came to during the conversation.
Always be aware of whether the customer is happy with the interaction with your staff and how friendly and professional they are.
Know what actions to take once you've finished the dialog to close the deal as soon as possible.
Flexible AI profiles allow more precise conversation analysis based on varying business needs, adapting to your unique workflows.
Get a comprehensive view of each conversation through detailed analysis of content, key topics, and critical moments. Understand your customers’ needs more deeply.
Ensure that your agents adhere to communication guidelines by monitoring their conversations for the correct use of language standards.
Evaluate the quality of each conversation, identify errors, and determine the operator's strengths to improve team performance.
It's a very comfy desktop application that brings an absolutely new customer experience working on calls.
When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.
See customer's name during incoming call. Of course, if this customer is already named in your CRM.
Get all data about customers via their previous calls. You’ll better understand how to speak to a customer before you pick up a phone.
See more context behind every inbound call via data about customer's behaviour. It will let you sale more.
See users who are currently on your site and have previously called you. Call them right now. It will cause a wow effect and increase the possibility of a purchase.
Use default Ringostat reports or create custom ones based on more than 30 parameters. Track metrics that are relevant to your business.
Keep track of all your call center metrics – such as wait time, missed call rate, and call volume – in one place.
Use Ringostat supervisor’s reporting to control all calls and efficiently track ways to increase productivity and fix mistakes.
Promptly get the information on the calls that a sales rep processed and missed and how successful the conversations were. This way, you will always know the results of a team.
Discover the time when your sales department is the most loaded and optimize your sales reps' schedule.
Take advantage of this comfy tool to quickly identify missed calls that have not yet been processed and fix that situation.
Customize reports as you want. Fast filters will help you to create the most suitable reporting.
Keep your data and calls safe. Everything is stored in modern servers with vigilant monitoring.
If one of the providers fails, the calls will go via the backup directions. And your customers won't even notice something.
Be sure the sales rep will not make calls to regions or countries he does not need for work. Keep your spending safe.
Protect yourself from fraudulent activities and calls. Limit the maximum number of simultaneously open directions.
User-oriented and flexible web admin panel allows you to have a good customer experience while using Ringostat.
