Connect employees from all offices, cities and countries to a single phone network for comfortable communication with customers and among each other.
Use toll-free numbers to increase the number of incoming calls. After all, it will be free for your customers.
Connect numbers of any cities, countries, etc. The main thing is that they have to be in SIP format.
Use your existing SIP numbers. Just port them to Ringostat for free.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Provide the best experience for customers. Set up a multi-level voice menu. Thus, they can immediately contact the desired department or person.
Make sure about the company's image and customers' comfort. Use voice messages instead of standard beeps.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Don't lose customers. Set a special message or redirect calls to a different phone number when you are out of the office.
After every call automatically ask customer how the service was. It will help you to keep the best customer relationships.
Review call recordings to understand how sales reps communicate with customers and process inbound requests.
It's very comfy to use. Customize it as you want. Get detailed information on calls: duration, waiting time etc.
Add specific numbers to the blocklist so they can't reach the company and bother your sales reps.
Create special greetings. Make communication with customers more pleasant and personalized.
Make sure that customers can reach you even during peak hours. Customize your call queue schemes, and set the rules for calls.
Put your current conversation on hold and immediately start a separate call with a third party.
Just transfer the call to another employee. It doesn't matter if it's a web phone or mobile.
First, contact the employee and then transfer the call. At this time, the client will listen to pleasant music.
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Route calls not to a direct person but to a team. The first available employee will pick up the phone and be ready to talk to a customer.
Leave a comment on any call, so you'll always know what the issue was with this call.
Tag calls to know how many calls were about sales, support, spam etc. Provide this data to marketing to perform better.
Ringostat automatically segments calls into basic categories. You can also customize your categories and tag them manually or semi-automatically.
It's a very comfy desktop application that brings an absolutely new customer experience working on calls.
It allows you to work with calls, messages and CRM as in a single window.
When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.
Make a call in 1 click from any webpage, even from CRM.
Go from extension to deal with the customer in CRM in one click.
See customer's name during incoming call. Of course, if this customer is already named in your CRM.
Get all data about customers via their previous calls. You’ll better understand how to speak to a customer before you pick up a phone.
See more context behind every inbound call via data about customer's behaviour. It will let you sale more.
See users who are currently on your site and have previously called you. Call them right now. It will cause a wow effect and increase the possibility of a purchase.
Change whatever you want in settings. All updates will apply immediately.
Customize the call queue, forwarding schemes, and notifications by email or SMS. Thus, you will get all requests from the customers.
Send your customers messages about the final order sum, delivery date etc.
Receive and operate incoming requests from customers via messengers. Communicate with customers in channels they prefer.
Easily set up integration with worldwide most popular CRMs. Please contact us if you didn’t find your CRM or you have a custom solution.
Just in one click, without the participation of programmers, change any settings to fit your current business processes.
Use API to set the integration with any other system you need.
Use webhooks for the more complicated or custom task you need to solve.
Use default Ringostat reports or create custom ones based on more than 30 parameters. Track metrics that are relevant to your business.
Keep track of all your call center metrics – such as wait time, missed call rate, and call volume – in one place.
Use Ringostat supervisor’s reporting to control all calls and efficiently track ways to increase productivity and fix mistakes.
Promptly get the information on the calls that a sales rep processed and missed and how successful the conversations were. This way, you will always know the results of a team.
Discover the time when your sales department is the most loaded and optimize your sales reps' schedule.
Take advantage of this comfy tool to quickly identify missed calls that have not yet been processed and fix that situation.
Customize reports as you want. Fast filters will help you to create the most suitable reporting.
Create reports for your business needs. Make import in a convenient format or easily share data with your colleagues by simply copying the link.
Download reports in a format that is convenient for you. For example, to calculate KPI in Google Sheets or to create a custom monthly report.
Keep your data and calls safe. Everything is stored in modern servers with vigilant monitoring.
If one of the providers fails, the calls will go via the backup directions. And your customers won't even notice something.
Be sure the sales rep will not make calls to regions or countries he does not need for work. Keep your spending safe.
Protect yourself from fraudulent activities and calls. Limit the maximum number of simultaneously open directions.
User-oriented and flexible web admin panel allows you to have a good customer experience while using Ringostat.
User OAuth Authorization to have faster and easier access to your account.
The truly prompt and professional technical support will answer any of your requests within 4 minutes.
The customer Success team will take care of your project from the first day and help you avoid all risks and issues.