E-commerce Solution

Ringostat offers a solution that improves call handling and customer call analysis in the e-commerce industry.

The products include Virtual PBX to improve communication and Ringostat Smart Phone to automate routine processes.

Ringostat helps online retailers improve communication quality, monitor operator performance and optimize routine processes.

Ringostat provides complete call analytics to help online shops determine the effectiveness of their advertising campaigns.

Ringostat helps improve customer service and increase traffic conversion to calls for e-commerce.

Many factors contribute to the success of an online shop. Among others, effective advertising, attentive managers, quick response, perfect communication, and high service level. A comprehensive solution from Ringostat helps to achieve high marketing and sales performance.

VoIP telephony for e-commerce

Using Ringostat virtual telephony, online shop managers can work more productively and better serve customers. Benefits include: 

• No missed calls;
• Automate routine processes, e.g. note each customer in CRM, through integration between systems;
• Additional customer information is available to managers directly during the call;
• Detailed reports on calls and the quality of the agent's work;
• Real-time call monitoring and service analysis.

At the same time, communications costs are significantly lower than installing and maintaining traditional telephone systems.

Call Tracking for Online Shops

Online shops invest much money in advertising, but does it pay off? Does advertising bring in phone calls, followed by sales? To draw the right conclusions, Call tracking Ringostat helps — a solution for tracking the advertising source of phone calls.

Call tracking reports show you with high accuracy which source, channel, ad campaign, and even keyword brought a phone call. Such data allows you to:

• Evaluate marketing effectiveness;
• Allocate your advertising budget to the ads that generate calls from potential buyers;
• Get even more valuable conversions.

Benefits of using Ringostat solutions

Ringostat's e-commerce solution has many advantages:

• Integration with other business systems. You can take advantage of more than 30 ready-made connections to different platforms and call data products — to automate processes and simplify your work.
• Analytics. Track and analyse calls so you can improve your service and deliver powerful promotions and sales results based on accurate data.
• Increase team efficiency. Use the advanced features of the Ringostat Business Phone System to create a convenient system of external and internal communication.
• Improve customer interaction. Satisfy online shoppers with quick responses, clear communication, operators' better understanding of customer needs, and retention of previous communication history.

Contact us to discuss and demonstrate the Ringostat solution for your online shop. Try VoIP telephony and call tracking free for 15 days. See how effective our tools are.