Virtual PBX

Organize the work of the sales department and control the managers

Provide your office with an easy and fast connection

Virtual PBX has all the functions of a mini-PBX, but it doesn’t require expensive equipment and specific niche knowledge. Virtual PBX lets you provide the company with a phone system for 1 day. The physical address doesn’t matter. It’s enough to have access to the Internet and the necessary software.

Provide your office with an easy and fast connection
Stay informed of your managers’ progress

Stay informed of your managers’ progress

  • Learn about the tasks of call agents, the average time of conversation with the customer, waiting time on hold and the number of missed calls.
  • Create clear reports with 32 parameters or use custom reports by default.
  • Improve the performance of your managers by listening to their previous calls and training new agents based on them.

Increase the service quality and customer loyalty

  • Learn about missed calls having reports or receiving email and sms notifications — promptly contact those clients whose calls were missed.
  • Configure a call queue to equally distribute call center volume. If you get more calls than you have sales representatives on duty, your clients won't hear phone sounds.
  • Configure a interactive voice response. Thus, customer will be able to choose necessary department.
  • Also, you can use pre-made recordings which are available in the system.

Increase the service quality and customer loyalty
Become accessible for clients from any city or country

Become accessible for clients from any city or country

  • Activate phone numbers of any city. Clients are more likely to call if they see local phone numbers.
  • Organize the remote call center at any place where the internet is available.
  • Control call processing wherever you are by leveraging forwarding of missed calls on your number.

Use flexible outgoing connection settings

  • Choose which number will be displayed when your manager calls from a certain SIP account.
  • Set the number that is shown to the client when calling for a specific direction: country or country + operator.
  • Use the security features: prohibit outgoing calls from any SIP account, limit the number of open lines at the same time.

Use flexible outgoing connection settings