AI-powered Cloud Call Center Software

A modern cloud-based solution for call centers of all sizes. Basic and advanced functionality for fast, convenient, and efficient call processing.
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Партнерська програма Ringostat для digital агенцій
Quick setup

Setting up and connecting a virtual call center takes up to a day

Flexible settings

The cloud solution flexibly adapts to your current tasks

Scalability

Cloud call center can be easily scaled up or down

Remote work

To make and receive calls, operators only need a laptop and a headset

What tasks can a cloud call center solve?

A virtual call center uses VoIP technology and operates entirely via the Internet. As a result, it becomes easy to manage large volumes of incoming and outgoing calls, optimize call center operations, and significantly increase efficiency without additional costs

productivity
Increased productivity
Automation and user-friendly call tools enable agents to accomplish more tasks in the same amount of time
unified phone network
Creation of a unified phone network
Employees from different cities and countries will be connected through a single system, allowing them to communicate conveniently with customers and each other.
24/7 availability
24/7 availability
Virtual call center tools enable automatic call answering and recording, even when all operators are busy or off-site.

Key functions of a virtual call center to address your business challenges

IVR (Interactive Voice Response)
Customize your multi-level voice menu (IVR) to redirect customers to the right department or operator automatically.
Call scenarios and smart call forwarding
Create your call scenarios to sort incoming calls and redirect them to the right agent as quickly as possible.
Call Queue
Use call queuing during peak times to keep customers on the line and route their calls to the next available agent.
Voice notifications
Customize voice notifications and play them at the beginning of a call or when a customer is on hold. You can inform customers about business hours, special offers, and more.
Post-call survey
Automatically ask customers for feedback after each conversation to measure their satisfaction and strengthen customer relationships.
Direction Control
Restrict outgoing calls to specific SIP accounts or destinations, preventing unauthorized calls and saving money.
Try the Virtual Call Center
in action

Get the most out of every call with AI

Analyze operator conversations. Uncover deal loss reasons and sales growth opportunities. Quickly and easily with AI.

Help your managers achieve better results

Use Ringostat's artificial intelligence capabilities to increase sales.

Sales Probability Assessment

AI analyzes conversations and provides sales probability assessment, enabling you to quickly identify promising deals and proactively engage with them, or conversely, pinpoint the reasons for unsuccessful sales.

Checklist for successful sales

Create your conversation checklist to increase sales probability, and AI will verify whether managers adhere to it and provide reports on each employee's performance.

Deal-winning recommendations

Get practical recommendations from AI on the next steps to successfully close the deal.

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Supervise and train effortlessly

Keep your focus on how your agents handle calls. Use AI to analyze 100% of calls with a minimum of time.

Text transcription of calls

Receive all calls in text format to quickly analyze the essence of the conversation without listening to it, and to search for relevant keywords.

Mood of the conversation and call summary

Instantly understand how a conversation went — the AI will provide a summary of the dialogue and show the mood of both the operator and the customer.

Mistakes and right steps

Gather insights from AI-identified manager missteps and successes in conversations. Use this data for staff training.

Take your customer service to the next level

Increase the number and quality of handled calls. Easily work with a larger volume of incoming and outgoing calls without wasting time and money.

Stay connected with your customers — wherever they are.

Work with calls and messages from instant messengers in one easy-to-use app.

Omnichannel communication

Operators will be able to receive calls and messages from customers in one convenient app, so they won't miss a single call and customers won't have to wait long for a response.

Virtual workplace

Operators can work from the office, at home, from different cities or even countries — all they need for comfortable work is a computer, the Internet, and the Ringostat Smart Phone application.

Tips during a call

During an incoming call, managers see the customer's name (if they are already in your CRM), what request they came for, which website pages they viewed, and so on. They will know how to structure the conversation most productively.

Automate outgoing calls

Minimize manual work of operators — use auto-dialing to make more outgoing calls in less time.

Automation and time savings

Create your customer lists and call them automatically — this will remove routine processes from the work of managers so that they can focus on calls.

Convenient work with CRM

Integrate Power Dialer with your CRM and start auto-dialing directly from your contact database.

Reports and call recording

Check the report on calls made from auto-dialer — date, call recording, call success and duration, etc. You will always know the results of the team.

Keep all call processing in focus

Make decisions and optimize performance based on objective data. No more blind spots — you'll have the complete data to identify performance gaps and improve your team's efficiency.

Call log

Gain a holistic view of call processing

Consolidate all your company's calls into one convenient report. Customize reports to suit your needs and easily track key metrics that matter most to your business.

  • Monitor the volume of completed, received, and missed calls.

  • Know how many calls out of the total number were targeted, repeated, etc.

  • Instantly replay customer conversation recordings and delve into call cards with a single click.

Operator efficiency report

For effective load distribution

Use a convenient employee performance report to monitor and efficiently distribute the workload of your employees.

  • Monitor call handling in real time.

  • Get immediate information about the calls that operators have handled, and missed, and how successful these calls were.

  • Understand how many operators are online and ready to take calls, how many are talking right now, etc.

Call distribution

For optimizing your work schedule

Optimize the work schedule of operators depending on the volume of calls on a particular day of the week and time of day. Don't lose customer calls due to overload or lack of operators on site.

  • Uncover peak call times and optimize operator schedules to ensure no call goes unanswered.

  • Identify low-call periods to optimize staffing.

Connect cloud call center integrations with your favorite business tools

Quickly and easily — without any developer assistance. Get more opportunities to automate and optimize your business processes.
All integrations

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Meets Requirements
9.8
Ease of Admin
9.8
Quality of Support
9.8
Product Direction (% positive)
10
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Do you have questions? Check them below

If you don't find an answer to your question, please, fill free to contact us

What is the Ringostat Call Center Solution?

faq

Ringostat offers a specialized call center solution that ensures seamless communication for companies of all sizes. It can be set up in 24 hours and works without additional tools.

How does the Ringostat Business Phone System help you achieve your Call Center goals?

faq

Ringostat virtual PBX offers a fast setup with attentive support, automation, comfortable working conditions for employees, and tools to monitor and improve the performance of call agents.

What products does Ringostat offer for Call Center telephony?

faq

Ringostat offers Virtual PBX, an important communication tool for companies of all sizes, and Ringostat Smart Phone, which simplifies the work of a call center operator.

How does Ringostat help improve customer service in call centers?

faq

Ringostat offers integration with CRM systems, automatic call recording, and advanced reporting for analyzing call center performance, which helps to improve customer service.

What are the benefits of using Ringostat's Call Center solution?

faq

Ringostat provides a complete and multifunctional solution for call centers of various scales and specializations.

Solution functionality

Virtual PBX

Virtual IP telephony can be set up and configured within a single day. No additional equipment is required — simply use a computer and a headset to receive and make calls.

Enjoy the crystal-clear sound and reliable connection of Ringostat's virtual PBX, which ensures smooth operation for your call center.

Voice menu (IVR), call forwarding and call queues

The basic functionality of the virtual PBX includes flexible distribution of incoming and outgoing calls to ensure maximum productivity for your call center.

  1. Voice menu. Allow customers to choose the direction of the call and easily connect with a specialist.
  2. Call forwarding. Set rules to automatically forward calls between employees and departments.
  3. Call queuing. With multiline numbers, a call center can manage multiple incoming calls at once, forming a queue.

What is the need for a Call Center solution?

The Call Center solution provided by Ringostat helps increase work efficiency and allows to:

  1. handle more customer requests without missing or losing calls during peak hours;
  2. distribute calls optimally among employees using well-thought-out call-forwarding schemes;
  3. gain a comprehensive view of employee-customer interactions by reviewing call logs and listening to conversation recordings.

Benefits of using Ringostat's Virtual Call Center for business

  1. Remote work. Cloud-based PBX does not tie employees to the office, as it works anywhere there is an Internet connection.
  2. Integration with CRM that automatically transfers call data from virtual IP telephony to other systems and services, including your CRM.
  3. Reports and analytics. Monitor employee productivity, missed and answered calls, average wait time, call duration, and other key metrics.
  4. Supervision. Listen to managers' conversations with clients to monitor service quality, adherence to scripts, and ensure that clients are provided with complete information.
  5. Configuration and management. The call center connection is easy to set up independently, but Ringostat's support team is available to guide you through the process if you need assistance.

Cost of connection for business

Reach out to Ringostat consultants via the chat on the page to calculate the cost of communication services based on your specific needs and goals.

Support and Service

With Ringostat's call center solution, you can expect prompt and attentive technical support. Our average response time is within 2 minutes. You’ll also have access to a comprehensive knowledge base and blog, which offer answers to frequently asked questions about product setup and usage.