A specialised call center solution that will provide smooth communication for companies of any size. Ringostat can be set up in 24 hours. It works without any additional tools.
even if the call center works remotely
Our attentive support team will quickly set up a connection for your call center employees, so you can start processing requests immediately.
Connect cloud PBX with the most popular messengers and CRM systems. Put call processing for call center operators on a stream.
Track how many calls employees miss and listen to call recordings. Monitor how managers communicate with customers.
User-friendly call software that fits perfectly with your CRM. Get a whole new comfortable call experience.
Super-flexible settings for incoming and outgoing calls. Choose your own rules — from which numbers and mobile operators calls will be made. Create as many separate call forwarding schemes as you like for working and non-working days and hours.
Employees will be able to accurately "guess" the goals and objectives of the client, and this will increase the success of closing a deal or consultation. At the moment of the call, Ringostat Insider will demonstrate the request that led the user, what interested him on the website and what prompted him to make a call.
Employees spend less time on manual work and more on closing deals. With Ringostat Smart Phone, you can receive and make calls with one click directly in app. From there, you can get to the CRM in a second. It's simpler and easier to use than a standard mobile phone.
The main goal of communication in a call center is to provide convenience for both customers and employees. Ringostat IP telephony for a call center will allow you to achieve this more efficiently than using basic communication tools.
It doesn't matter where your employees work. They can be connected to a single network to communicate comfortably within the company and with customers.
You can use numbers of any locality, region, country, 0800 numbers, etc. for your call center. The main thing is that the number must be virtual (in SIP format).
Analyse reports of calls. You can view the ones already available in Ringostat or create your own to suit your department's needs.
Provide employees with the ability to talk to customers on the phone and send them emails in one window.
Listen to the calls of operators to see if they are really communicating with callers correctly and are motivated to solve customer problems.
Use call queues, call forwarding schemes, and set up email alerts for important events.
Key statistics that a call center works with on a daily basis.
Set it up in a way that fits your needs. With one click, you can start recording a call or access the call card to learn more about the customer. There you can find statistics about the source of the call, the time of the call, the duration of the wait, and the name of the person who received the call. There, the operator can set the value of the call and comment on it.
Reliability is the most essential quality of communication for business. Ringostat has many features to ensure that you can always stay in touch.
If the telecom provider experiences a malfunction, calls will be routed through the "backup" destinations. Neither the caller nor the answering manager will even notice the difference.
Know for sure that your employees will not be able to make calls to cities and countries that you do not work with.
Ringostat customers always praise the competence and speed of our technical support. Our specialists usually respond within a maximum of four minutes.
Be sure that fraudsters won't harm you — set how many lines you can have open for calls at the same time.
Each call center has its own way of handling calls. But no matter how you work, Ringostat cloud PBX will overcome all challenges, taking into account the smallest features of your business processes.
Ringostat automatically segments calls into basic categories. You can also customize your categories and tag them manually or semi-automatically
Provide customers with a fast and convenient way to communicate. The multi-level voice menu will save time for the customer and other operators, who will not be distracted.
Add to the blacklist the numbers of sellers of concert tickets, office lunch deliveries, etc. — they won't be able to call you and won't distract your employees.
Make sure about the company's image and customers' comfort. Use voice messages instead of standard beeps.
Give your customers the opportunity to get through even during peak hours. Create your own call-forwarding schemes and rules for directing calls to a department or group of operators.
Choose which number employees will call at each destination. Customers will be shown the number of the relevant region or operator when receiving incoming calls.
The most motivated users are the ones who call you. Therefore, it is always important to control everything related to calls in your business. This is easy and handy to do with Ringostat virtual PBX reports.
Analyse the reports available in the standard platform or create your own using 30+ metrics. Keep track of the metrics that matter to your call center.
Discover the time when your sales department is the most loaded and optimize your sales reps' schedule.
Promptly get the information on the calls that a sales rep processed and missed and how successful the conversations were. This way, you will always know the results of a team.
Create reports for your business needs. Make imports in a convenient format or easily share data with your colleagues by simply copying the link.
Take advantage of this comfy tool to quickly identify missed calls that have not yet been processed and fix that situation.
Download reports in a format that is convenient for you. For example, to calculate KPI in Google Sheets or to create a custom monthly report.
«We process leads through Ringostat Smart Phone on a daily basis, and we are very comfortable with it. We especially appreciate the fact that useful information is pulled directly from our amoCRM. In Ringostat Smart Phone, you can instantly see who is calling, and we understand how to address the user by name».
«During my work at Novatek-Electro, we have used the services of 4 partners, but Ringostat has provided the best quality and uninterrupted communication. Compared to the technical support of other partners, Ringostat has a higher level of expertise».
«With the application, we can immediately see all the statistics of a user who visits Inweb: we instantly understand what service they need. It helps our salespeople a lot. Special thanks to the support team — they always respond quickly and help with everything we ask».
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