OneBox and Ringostat integration allows to:
Automate workflow.
OneBox is a platform that helps companies better understand needs of customers. When receiving a phone call from a client, you can set up pop-up message with the opportunity to create a contact. That allows to save managers’ time and reduce human errors. Thus, you may avoid the situations when managers make mistakes or forget to save contacts. After the conversation the phone number of the caller, call destination, call length, call recording and call identifier are transferred from call tracking service to CRM system.
Increase the performance of sales department.
Call history and call recording are transferred to OneBox. Evaluate the managers’ performance by listening to calls in CRM interface. Analyze call history and status (answered, missed etc). Call back clients who didn’t get the answer on time.
