Work in one window and time-saving. There is no need to switch between different communication channels and have a messenger opened. An employee will instantly see the message as the customer sends it.
Increase of the website conversion. A customer requests the company via the channel that he is used to, and receives a quick reply. It increases loyalty to a company and the chance to close the deal.
Understanding of ad sources that drive customers. Ringostat Messenger collects data on marketing activities that generate requests from leads.
Viber and Ringostat integration allows to:
Optimize requests processing.
Viber is an app for sending messages, voice and video calls via the Internet. Due to the integration, a widget for connection that includes Viber appears on the website. When a person texts there, a sales rep is instantly shown a notification about a new dialog. Then a sales rep communicates with a user in the interface of Ringostat Messenger.
React instantly to customers' requests.
A sales rep immediately sees a message about a new dialog — even if the browser is minimized. This will allow responding quickly and do not have situations when a user chose your competitor as a buyer hasn't received the reply. Even if a sales rep won't see the message, the notification about a new dialog will appear in the Ringostat Messenger. If several people will text simultaneously an employee will see them in the queue. Thus, he can start processing them one by one.
Receive easy access to the information on customers.
When a user sends a message, Ringostat Messenger immediately displays the name that a customer mentioned on his Viber. Thus, a sales rep knows in advance how to greet the potential buyer. An employee sees the log of all active dialogs that he started to process and they are not closed yet. He can also anytime check the conversation history there. He can also see the history of all customer's sessions. If a company also uses Messenger, Telegram, and configured Ringostat integration with these apps, the conversation made there will be as well collected in Ringostat Messenger.