Messengers

Key features

Simplify the processing of inbound requests from customers.

Telegram is a cross-platform messenger that allows sending messages and media files of different formats. Due to the integration, a widget for a connection that includes Telegram appears on the website. When a customer sends a message to the Telegram via this widget, a sales rep receives a notification about that. Then an employee text a customer right in Ringostat Messenger.

Increase service quality.

Due to the notifications, employees respond as quickly as possible. This works for loyalty to the company. Even if the browser is minimized, the information on the dialog in the queue will appear in Ringostat Messenger. A sales rep sees the number of dialogs in the queue if several customers are texting the company, and can process them on time. He won't forget about the request as in case if a user simply sent a message in Telegram, so a sales rep opened it but was distracted.

Get valuable insights on a customer.

During the conversation, a sales rep can see detailed information on a customer. Such information as all customer's sessions, an ad that brought him, website pages that he viewed more than others, whether he called, etc. is available to a sales rep. This will help to quickly understand what the potential buyer is interested in as well as get into his needs. An employee sees the log on all active dialogs, in other words, the ones that are not closed yet and the communication continues there. A sales rep instantly sees how a customer is registered in the Telegram, so he can instantly call him by name.

Key features

Simplify the processing of inbound requests from customers.

Messenger is an app for instant messaging and video calls. Due to the integration with Ringostat, a widget for communication that includes Messenger appears on the website. Now, this integration is in beta. When a customer writes a message on Facebook, the sales rep sees a notification. An employee continues to communicate with the customer at Ringostat Messenger.

Stand out from your competitors with the service quality.

You shorten the customer's journey that he has while contacting the company's Facebook. Usually, this happens the following way: the SMM specialist sees the message, sends it to the sales rep who responds, etc. The integration allows you not to waste customer's time and immediately answer his questions. If several users wrote at the same time, the employee will see the number of dialogs in the queue. Thus, he will be able to process them one by one.

Have quick access to the information on customers.

Due to the integration, a sales rep can instantly go to the data on the customer with whom he is talking. For example, the request that brought him to the website, five pages that he looked most often, as well as when was his first visit, etc. There is access to information on all user sessions. The sales rep can also discover the communication history of open active dialogs that he is processing. Ringostat Messenger displays the name of the customer from the social network, and an employee can immediately call him by name.

Key features

Send messages to customers from the browser.

Infobip is an international platform for sending messages. Its services are available in 50 countries and spread out in 6 data centers. Now, due to the integration, users can send messages to customers from Ringostat Smart Phone extension for Google Chrome.

Send messages in two clicks during the conversation or after it.

Choose the time for sending a message to a customer. Now you don’t have to wait till the end of the conversation. Open the widget tab during the call then enter the text and send it. The message will be sent to the person you are talking to. Messages can be also sent after the call. You only need to enter the phone number and the message itself.