what is it?
What are Webhooks?
Webhook is a mechanism for notifying external systems about events occurring in Ringostat at a specific moment. It is an automatically generated HTTP request sent to a specified URL. Webhooks can be helpful, for example, for customising integrations with a company's self-written CRM system.
How it works?
How do Webhooks actually work?
Go to your Ringostat personal cabinet, section "Integrations" — "Webhook". Here, you can add and customise unique events that will be notified to other systems. For example, it could be incoming and outgoing calls, sending a form from the site, opening or closing a dialogue in the Ringostat application, etc. To make a webhook work, you must fill in all the fields when setting it up: name, direction, method and format of sending data, date format and types of parameters. Webhooks are very flexible, and there are filters for them. For example, you can send events only for incoming calls to the right employees or departments. Or you can send events only for certain call statuses or duration.