Utilities

This option allows Ringostat customers always to make and receive calls, no matter what happens. If one of the operators has communication problems, several others will automatically back up the call.

When each call occurs, several operators for each region are conditionally “connected” to the call. In case of a force majeure at the operator through which the call passes, the platform will instantly redirect the call through another one. This will happen unnoticeably for subscribers and will not affect the quality of the call. Information about calls that went through the backup operator will be collected in reports as usual.

You can set it so that certain employees cannot make outgoing calls. That way, you'll avoid situations where the team is busy doing the wrong thing or calling in referrals not needed for work tasks.

To configure this feature, visit the Virtual PBX settings — Outgoing Settings section. Scroll down to the “Block outgoing calls” and specify the SIP accounts of the required employees. After that, the selected employees can only receive incoming calls.

Virtual numbers are multi-line, so employees can use as many lines as they want when they call. But if, for example, seven or more lines are busy, it is a sign of an unsafe situation. After all, one sales rep can't occupy that many, even if they are currently talking to one customer, holding another customer's call, etc. For safety, Ringostat can limit the number of simultaneously open lines.

Go to the Ringostat personal cabinet, section Virtual PBX — Outgoing settings — SIP accounts. Select the accounts of those employees for whom you want to limit the number of simultaneously open lines. Click on the pencil sign next to the SIP account, and scroll to the “Number of lines for outgoing calls” block in the opened menu. Here, you can specify any number, but it is better if it does not exceed 5.

The easy-to-use web admin cabinet allows you to manage about 90% of Ringostat settings, pay for products, analyze balances, upload reports, and more. It is logically divided into thematic sections useful for a sales manager, marketer, integrator, agency, etc.

You can log in to your Ringostat personal account using your email, password, or social networks. In the Call Center section, you can view reports on calls and messages in Ringostat Smart Phone, real-time calls and missed calls. The Analytics section contains a report of the marketing manager, a selection of employees' efficiency, statistics of calls via callback, etc. In the Integration section, you can link Ringostat with any service from our marketplace: web analytics system, CRM, CMS and others. In the Funds section, you can manage the connected products, pay for them, and choose payment methods. In the Settings section, you can modify almost all functions by yourself, set up access rights, sending notifications to your phone and SMS, etc.

OAuth is an authorization standard that makes it easy for a system to access your data stored in another system. Thanks to this option in Ringostat, you can quickly set up integrations with third-party platforms, such as CRM.

For example, OAuth authorization is used in Ringostat when integrating with Salesforce CRM. You do not need to log in to this CRM system when connecting the integration. It is enough to select it in the Ringostat marketplace, go to the integration settings page and click “Activate”. Thanks to OAuth, an authorization window in the CRM system will pop up on top of the Ringostat personal cabinet. After entering your login and password, the integration will be activated.

The speed and professionalism of technical support is one of the qualities for which clients often praise Ringostat. Its specialists are trained and regularly certified. The technical support is constantly monitored by the management, who assess the work quality and response speed.

You can contact Ringostat technical support in several ways. You can write to the chat box located in the lower right corner of your Ringostat personal account. Furthermore, you can also communicate with tech support via Telegram by requesting an authorization code in the same chat. In addition, the team can provide consultations over the phone. At your request, tech support can also provide visualization of employee productivity reports.

Customer Success will help you get the most out of Ringostat. A dedicated employee will make sure your project runs flawlessly, there are no issues with call handling, and you are happy with the platform.

Customer Success keeps track of how much you use Ringostat and what products might still be useful for your tasks. Its job is to think “ahead” about how to improve your experience and avoid risks. That's why Customer Success may be the first to contact you if it notices a situation that could then turn into a problem. For example, if it sees difficulties in handling calls on your side or setting up an integration. Customer Success can also be consulted to solve individual problems, and a specialist will tell you how to solve them using Ringostat or other tools.