It's a very comfy desktop application that brings an absolutely new customer experience working on calls.
When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.
See customer's name during incoming call. Of course, if this customer is already named in your CRM.
Get all data about customers via their previous calls. You’ll better understand how to speak to a customer before you pick up a phone.
See more context behind every inbound call via data about customer's behaviour. It will let you sale more.
See users who are currently on your site and have previously called you. Call them right now. It will cause a wow effect and increase the possibility of a purchase.
Change whatever you want in settings. All updates will apply immediately.
Customize the call queue, forwarding schemes, and notifications by email or SMS. Thus, you will get all requests from the customers.
Send your customers messages about the final order sum, delivery date etc.
Receive and operate incoming requests from customers via messengers. Communicate with customers in channels they prefer the most.
Read the text of conversations instead of spending hours listening to audio dialogs with customers.
Find out in 10 seconds what the call was about and what the sales rep and customer came to during the conversation.
Always be aware of whether the customer is happy with the interaction with your staff and how friendly they are.
Know what actions to take once you've finished the dialog to close the deal as soon as possible.
Evaluate the quality of each conversation, identify errors, and determine the operator's strengths to improve team performance.
Ensure that your agents adhere to communication guidelines by monitoring their conversations for the correct use of language standards.
Get a comprehensive view of each conversation through detailed analysis of content, key topics, and critical moments. Understand your customers’ needs more deeply.
Flexible AI profiles allow more precise conversation analysis based on varying business needs, adapting to your unique workflows.