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Ringostat
Business Phone System
features
productivity

Productivity

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Desktop Application

It's a very comfy desktop application that brings an absolutely new customer experience working on calls.

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what is it?

What is Desktop Application?

Desktop app is installed on your device and allows you to conveniently work with calls and CRM. With its help, you can receive and make calls with one click, learn valuable insights about your customers even before answering the call, and much more. The interface is user-friendly and intuitive, so there is no need to learn how to work with the application. It also allows to save the history of communication with clients and their contacts in one interface.
benefits

How does Desktop Application help your business?

Increased team productivity
The app saves about 5 working hours per month for each employee.
Increase the chances of a sale
You will see what the customer is interested in, where they are, what query they came for, etc.
Combining communication channels
You can also communicate with customers from messengers, and send SMS in the app.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Desktop Application actually work?

Install the desktop application from the Ringostat website. After that, you will be able to make one-click calls by phone number on any website or in the lead card in CRM. You will also be able to conveniently receive calls, transfer to colleagues, put on hold, create contacts in the mini-CRM application, etc. The interface is divided into 5 tabs. The first one is for dialing and sending SMS. The second one is for communicating with leads from messengers directly in the application. The third one is for call history. The fifth one will show which of the previously called customers are now on the site. The fifth is a book with contacts of clients, colleagues, and departments of your company.

Single Window

It allows you to work with calls, messages and CRM as in a single window.

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what is it?

What is Single Window?

A single window is one of the many advantages of the Ringostat application. It allows you to combine different channels of communication with leads in one interface. You can also move from the app to a contact card or a deal in CRM with one click. View call history and texting in one window. Send messages or SMS to customers without switching between different solutions and devices.
benefits

How does Single Window help your business?

Increased speed of work
Employees work with leads in one interface, saving their working time.
Improving the quality of service
Quick access to your customer communication history is key to personalized service.
Reducing missed requests
The sales rep sees all calls and messages, paying attention to all of them.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Single Window actually work?

You need to install the app from the Ringostat website to work in a single window. So you can make and receive calls with it, see the history of all calls, see information about the client, and instantly go to the card of his contacts or transactions in the CRM. In the same interface, correspondence with clients from different messengers takes place. A user writes to you, for example, in Viber, and the message comes to the application. There you can reply to the client, view, and process dialogs from other customers, which automatically come in a single window. The application also allows you to send SMS.

Desktop Notifications

When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.

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what is it?

What are Desktop Notifications?

Notification is a functionality of the Ringostat application. It is a pop-up message that appears when you receive an incoming call. This way you won't miss a call and will immediately see the number of the calling client.
benefits

How do Desktop Notifications help your business?

Handling the maximum number of calls
An employee sees a prominent notification and will not miss a call.
The quick response of sales dep
The sales rep immediately sees that a call has come in and can pick up the phone instantly.
Understanding where the call is coming from
It is clear by code if the customer is calling from a landline or another country.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How do Desktop Notifications actually work?

Install the Ringostat app to be notified of incoming calls. When a customer calls, a call notification will pop up in the bottom right corner of the screen. This will happen even if the app is minimized. The notification will include the customer's phone number. At the same time, the application will open and show detailed information about the incoming call.

Click to Call

Make a call in 1 click from any webpage, even from CRM.

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what is it?

What is Click to Call?

This is a feature available to users of the Ringostat app. You can simply tap on a phone number placed on any website or CRM, for example, in a contact or deal card. Ringostat will then instantly start dialing the number.
benefits

How does Click to Call help your business?

Acceleration of business processes
The team doesn't waste time on routine activities and can focus on sales.
Comfortable work
One-click calling is much more convenient than manual dialing or copying.
Quick onboarding
This kind of dialing is intuitive and doesn't need to be taught to new employees.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Click to Call actually work?

The ability to make one-click calls appears after installing the Ringostat application. The font of phone numbers on all sites becomes green. This means that they are clickable. You can also call from any CRM page where customer phone numbers are listed. The app is designed to not cover important fields in the CRM when it is pinned to the right side of the screen. So you can call customers all day long from CRM without minimizing or closing the app interface.

Click to CRM

Go from app to deal with the customer in CRM in one click.

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what is it?

What is Click to CRM?

This is the ability to go instantly to your CRM system directly from the Ringostat application. Choose yourself what to view during the call — the caller's contact card or the deal.
benefits

How does Click to CRM help your business?

Better сustomer service
You can quickly recall the specifics of a lead or a deal by going into the CRM in a second.
Time saving
A sales rep doesn't have to open CRM and search for a client's deal while he is waiting.
Convenient work with CRM
By opening the CRM with a quick link, you can immediately enter the summary after the call.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Click to CRM actually work?

The application interface will display two buttons during the call: to go to the deal and to the contact card. You will get to the corresponding CRM page by pressing the required button. This way you will be able to quickly see information about the calling customer and better understand his needs and pains or recall the history of communication with him.

Caller ID

See customer's name during incoming call. Of course, if this customer is already named in your CRM.

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what is it?

What is Caller ID?

Ringostat displays the customer's name in the call card when the call rings. This happens even before the handset is picked up. You can also see the name in the call history, "Customers on the site" section, etc. The client's name is pulled from CRM, if you have integration set up and the customer is already in the database. Also, it can be pulled up from the mini-CRM in the Ringostat application.
benefits

How does Caller ID help your business?

Increasing customer loyalty
Hearing their name lets the customer know that you remember and appreciate them.
Better understanding of how to communicate
The name will help the employee remember the nuances of the deal.
Significant time savings for the team
No need to ask who is calling if an existing customer has called.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Caller ID actually work?

Set up Ringostat and CRM integration so that the customer's name is displayed on the call. If you have added a client in the CRM, you will see the name in the call card. You can also enter customer names and details in Ringostat's app mini-CRM. Simply open the "Customers" tab in the app's contact book. Tap the three dots next to the customer number, select "Edit" and set a name for the contact. It will be displayed the next time you receive a call from that customer.

Real-Time Customer Card

Get all data about customers via their previous calls. You’ll better understand how to speak to a customer before you pick up a phone.

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what is it?

What is Real-Time Customer Card?

A customer card is shown during a call with a customer in the Ringostat app. It contains key information about the call and data about the customer that will facilitate communication with them. You can also perform other actions on the call card. For example, transfer the call to colleagues, create a contact, etc.
benefits

How does Real-Time Customer Card help your business?

Know the client's name
If the customer is already in your CRM and you have integration with it set up.
Time saving
The card has buttons for holding and transferring a call, dialing a number, etc.
Understanding customer interest
Know how many times the client has called and visited the site, from which ads came.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Real-Time Customer Card actually work?

The Ringostat application opens during an incoming or outgoing call. In it, you can see the call card in real-time. Its upper part shows the basic information — the client's phone number, name, location, and call duration. Below are buttons with all the necessary actions, from putting a call on hold to creating a contact in Ringostat's mini-CRM. Even lower down is insider information that will help you understand your customer better. For example, what he did on previous visits to the site, whether he often called, what request he came from advertising, what products he looked at on the site, etc.

Insight Card

See more context behind every inbound call via data about customer's behaviour. It will let you sale more.

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what is it?

What is Insight Card?

Insight Card is part of Ringostat's call and CRM application. It lets you learn more about your customer's true needs before the call. With valuable insights, a sales rep can "read the mind" of a potential customer and more effectively encourage them to buy.
benefits

How does Insight Card help your business?

Increasing the chances of a sale
The employee immediately knows what the buyer needs and builds the right dialog.
Wow effect
The customer will be pleasantly surprised that their needs are instantly "guessed".
Raising the check
Find out what products the client has been looking at and what you should offer them.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Insight Card actually work?

The Ringostat app opens a call card During an incoming call. It shows the customer's name if you have a CRM connected and the customer is already in it. The card shows where a client is and what device and operating system he has. You can also see what query brought the user to your site and what pages they looked at most often. The Insights card also displays the entire history of previous visits. All this allows you to understand better what really interests the client, even if he does not say it directly. This is how you can know which companion product to offer or a more expensive analogue — if the user has often viewed the page with it.

Active customers on a website

See users who are currently on your site and have previously called you. Call them right now. It will cause a wow effect and increase the possibility of a purchase.

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what is it?

What is Active customers on a website feature?

Active customers on the site is one of the tabs of Ringostat's handy call and CRM application. It shows which of the visitors who called you earlier are now on the site. You can see not only the phone number but also additional information and perform various actions with the contact.
benefits

How does Active customers on a website feature help your business?

A vision of a "warm" audience
Process interested leads that are already on the path to purchase.
Increase conversion of the site
You'll grow the chances of a sale by connecting with a visitor at the moment of their interest.
Improving customer experience
You can provide a personalized service with insider data about the visitor.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Active customers on a website feature actually work?

Install the Ringostat app and open the "Customers on Site" tab. All users who have already called you and are currently on the site will be shown there. For each client, you can see the phone number or name, if the user has already been added to the contact book. Also, you’ll see the page the client is on and the duration of the session. You can call the client, send SMS, see insider information, or copy by pressing three dots near the contact.

Real-Time Modifications

Change whatever you want in settings. All updates will apply immediately.

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what is it?

What is Real-Time Modifications?

You can customize 98% of the functionality in Ringostat yourself. Change almost everything: from callback design and CRM integration logic to forwarding schemes and end-to-end analytics settings. Detailed articles from the knowledge base that describe how to modify each product will help.
benefits

How do Real-Time Modifications help your business?

Everything is customized to your business
Change the settings however you like to fit your business.
Independence from tech support
Modify Ringostat at any time and get results immediately.
New opportunities
Ringostat will be able to perform non-standard tasks and deliver even more value.
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How it works?

How do Real-Time Modifications actually work?

There is a separate section "Settings" in the Ringostat personal cabinet. There you can customize all Ringostat products — from the work schedule to API and Webhook. Almost all customizations do not require special technical knowledge or a programmer. You can modify Ringostat yourself using instructions from the knowledge base. There are links to them in the sections of your personal cabinet. There are also tooltips marked with a green icon with a question mark. The modifications take effect as soon as you save them.

Smart Detection of Missed Calls

Customize the call queue, forwarding schemes, and notifications by email or SMS. Thus, you will get all requests from the customers.

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what is it?

What is Smart Detection of Missed Calls?

Detecting missed calls allows you to avoid losing the most valuable thing a business has — its customers. Ringostat has many features that serve this purpose. From two missed call reports to missed call notifications that can be received through multiple channels.
benefits

How does Smart Detection of Missed Calls help your business?

Handling all leads
Calling the customer back quickly will help you get them back on time.
Ability to call back quickly
All notifications and reports include the phone of callers who have not been called back.
Saves budget
By contacting your customers on time, you don't lose money on engaging them.
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How it works?

How does Smart Detection of Missed Calls actually work?

Ringostat has different options to detect missed calls. For example, you can set up call forwarding schemes with voicemail, where a customer can leave a message if they don’t get through. There are reports on missed and missed unhandled calls. You can also receive missed call notifications via sms, email, and even Telegram. If you integrate Ringostat with CRM, the latter will automatically create a task "Call back" if the client did not call. There are also solutions for not losing calls at all — these are flexible settings for call forwarding schemes and call queues.

SMS Text Messaging

Send your customers messages about the final order sum, delivery date etc.

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what is it?

What is SMS Text Messaging?

You can not only call or write to clients in messengers with the Ringostat application but also send SMS. All you need to do is enter their phone number or select the desired user from the contact book or call history. Send an SMS to continue a conversation or process incoming messages that have arrived at a mobile SIP number.
benefits

How does SMS Text Messaging help your business?

Another channel of communication
Communicate not only by phone or messengers, but also by SMS.
Keep customers informed quickly
Send the order number, and store address, check if the record is still valid, etc.
Saving communication history
You can see what and how many times you've written to a customer.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does SMS Text Messaging actually work?

There are several ways to send SMS in the Ringostat application. You can open the tab for dialing a number, enter it and click on the icon for sending SMS. You can also send a message from the messenger tab while conversing with a client. Sending SMS is also available in the “Clients on Site”, “Call History” and “Contact Book” sections. Just find the contact of the desired client, click on the three dots to the right, and select “Send SMS”. An interface to enter text and send will appear. SMS from customers also come to the Ringostat app, and the manager can respond to them right there.

Messengers Text Messaging

Receive and operate incoming requests from customers via messengers. Communicate with customers in channels they prefer the most.

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what is it?

What is Messengers Text Messaging?

The Ringostat application has the ability to handle messages from customers who write to different messengers. All dialogs are displayed in a single interface, and the manager can respond right there without switching between different tabs.
benefits

How does Messengers Text Messaging help your business?

All communication channels in one interface
Calls and correspondence are in one interface at the sales reps' fingertips.
Increased response rate
You will receive a message about a new dialog and can immediately take it to work.
Processing of all leads
All dialogs go into the queue, and employees will not miss pending responses.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Messengers Text Messaging actually work?

A widget with icons of different messengers is added to your company's website. When a client clicks on one of them, he or she can write to a convenient messenger. At the same moment, the employee will get a message that a new dialog has been received. The sales rep sees all the dialogs that are added to the queue, going to the Ringostat Messenger application. And employees can take them to work one by one. The sales rep writes a reply to the client directly in the application, and the customer receives a reply in his messenger. Employees can also add the client to your contact book, call him, see insider information, etc.

Text-to-speech

Read the text of conversations instead of spending hours listening to audio dialogs with customers.

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what is it?

What is Text-to-speech Feature?

Ringostat's artificial intelligence automatically transcribes the audio recording of a dialog into text format. This allows you to spend less time analyzing employee performance. The manager can fluently read the text instead of listening to the entire conversation.
benefits

How does Text-to-speech Feature help your business?

It saves time for monitoring
You don't need to listen to the audio — run through the text with your eyes.
Easy feedback
Simply copy the phrase where the operator made a mistake and parse it.
English translation
Control communication with customers from different countries.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Text-to-speech Feature actually work?

Go to the Ringostat report and click on the date and time of the call to read the transcript of the dialog. The call card will open, where you can read the text of the conversation. A player is shown at the top, and the currently sounding cue is shown above it. You can click on a specific cue in the text transcript, and the audio will rewind to the moment it was played. Each cue is timed, and the text can be copied. If necessary, request to customize the transcript in the language you want.

Call Summary

Find out in 10 seconds what the call was about and what the sales rep and customer came to during the conversation.

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what is it?

What is Call Summary?

Ringostat's artificial intelligence instantly analyzes the conversation once it is over. The solution automatically creates a summary of the dialog, allowing you to know the key points at a glance. You can also easily understand from the summary whether there were any problems when communicating with the customer.
benefits

How does Call Summary help your business?

Easy departmental control
You don't have to listen to calls or read transcripts to do this.
Valuable insights
Get the main information right away without getting bogged down in the details.
Finding the right dialog
Analyze calls that talk about a specific product or service.
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How it works?

How does Call Summary actually work?

To see the call summary, go to the call card by clicking on the date and time of the call in the corresponding block. You can also customize the view to include a column with the call summary. The dialog summary is captured shortly after the employee hangs up the phone. It does not matter how long the dialog lasted — you can see its summary almost immediately. The content is in the same language in which you have the AI set up. You can also find conversations by the desired word — the name of a product or service.

Mood of a Sales Rep and Customer

Always be aware of whether the customer is happy with the interaction with your staff and how friendly they are.

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what is it?

What is Mood of a Sales Rep and Customer Feature?

Ringostat's artificial intelligence is able to recognize the general mood of a dialog and the mood of the sales rep and the client separately. So you can easily see if your deals are jeopardized by negativity, and correct the situation.
benefits

How does Mood of a Sales Rep and Customer Feature help your business?

Ability to spot a problem
The feature will indicate which calls you should pay attention to urgently.
Better quality of work
Find and eliminate the causes of negative attitudes that arise during dialog.
Benefits for learning
Teach beginners based on dialogs where the customer was satisfied.
Do you want to learn more about this feature?
Feel free to connect our sales department by submitting for demo
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How it works?

How does Mood of a Sales Rep and Customer Feature actually work?

To see the mood of the sales rep, the client, and the general mood of the dialog, go to the call log. After that, click on the date and time of the call to get to the call card. In it, you can see information about the mood. You can also customize a separate view by setting it to display columns with the mood of the employee, the client, and the general mood of the dialog. If desired, you can customize the display of any one of these columns. When you customize a view, you will see the information you need whenever you select it from the list of views while in the call log.

Recommendations for Further Steps

Know what actions to take once you've finished the dialog to close the deal as soon as possible.

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what is it?

What are Recommendations for Further Steps?

Ringostat's artificial intelligence analyzes the context of a phone conversation with a customer and advises the sales rep on the next actions to take. For example, to send documents to close the deal, study the product features more thoroughly, send a test sample, etc.
benefits

How do Recommendations for Further Steps help your business?

The ability to close the deal more quickly
Get thoughtful advice on what to do next to make it happen.
Remember the important points
The references will have key information about the arrangements.
Easy team control in less time
The AI will show what was agreed upon at the end of the conversation.
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How it works?

How do Recommendations for Further Steps actually work?

Go to the call log to see recommendations for the next steps. After that, click on the date and time of the call to get to the call card. There you can view the recommendations in the corresponding section. You can also customize a separate view by setting it to display the corresponding column. Recommendations usually contain several sentences with a clear description of the next steps: for example, to send documentation to the client in Viber.

Quality assessment of communication

Evaluate the quality of each conversation, identify errors, and determine the operator's strengths to improve team performance.

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what is it?

What is quality assessment of communication?

Ringostat AI has functions for automatically evaluating the quality of communication. AI will rate the dialog, record operator errors, and note the positive aspects of the conversation. AI will also analyze whether management needs to pay attention to the dialog.
benefits

How does quality assessment of communication help your business?

Control automation
AI will save you time by evaluating each dialog on its own.
Service improvement
Knowing about operators' mistakes and pros, you can pump up the performance.
Noticing problems
You don't need to analyze all — the AI will flag dialogs that need attention.
Do you want to learn more about this feature?
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How it works?

How does Quality assessment of communication actually work?

The assessment considers how the employee behaved at each stage of the dialog: when opening, clarifying the client's needs, etc. Artificial intelligence also analyzes what mistakes the employee makes when communicating with the client. For example, he did not provide detailed information about the product. On the contrary, AI records what was good during the conversation. For example, the employee tried to help as much as possible, recommended additional goods, etc. Based on different signals, the AI evaluates on a 10-point scale whether it is worth paying attention to the dialog.

Language standards control

Ensure that your agents adhere to communication guidelines by monitoring their conversations for the correct use of language standards.

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what is it?

What is Language standards control?

Ringostat AI automatically monitors what vocabulary the team is using and whether service standards are being adhered to. For this purpose, the solution monitors the presence of stop words, foul language, and parasitic words. The solution also takes into account whether employees voice mandatory phrases.
benefits

How does Language standards control help your business?

Higher quality of communication
The AI will ensure that the operators' speech evokes only positive emotions.
Adhering to the rules of the company
Find out if employees talk about prohibited topics and use taboo words.
Control of important points
The solution will show whether employees are voicing all mandatory phrases.
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How it works?

How does Language standards control actually work?

Ringostat AI has built-in dictionaries of parasites and foul language. If an employee uses them in a conversation, it will be indicated in the dialog analysis. The user can also list words that are taboo for their business in the settings. For example, mentioning competitors. Similarly, with mandatory phrases — list them in the settings, and AI will analyze whether the employee used them during the dialog.

Content and structure analysis

Get a comprehensive view of each conversation through detailed analysis of content, key topics, and critical moments. Understand your customers’ needs more deeply.

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what is it?

What is Content and Structure analysis?

AI Ringostat allows you to quickly understand what the conversation was about. You don't need to listen to it or read the transcript of the dialog. The AI automatically captures the call summary, key points of the dialog, the topic, and keywords.
benefits

How does Content and Structure analysis help your business?

Saving time for control
You only need to read a few sentences to get the gist of the conversation.
Ability to find any dialog
You can find all conversations on a particular topic by typing its name into the search.
Easy data transfer to CRM
Just copy the call summary or key points to the transaction card.
Do you want to learn more about this feature?
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How it works?

How does Content and Structure analysis actually work?

AI analyzes each conversation and captures the main points of the conversation. It compiles a summary of the call — i.e., what the employee and the customer came to. In a separate list, you can see the key points of the dialog. The topic of the conversation will show precisely what was discussed during the conversation. Keywords will help you understand the products, services, or problems mentioned in the dialog.

Custom AI profiles

Flexible AI profiles allow more precise conversation analysis based on varying business needs, adapting to your unique workflows.

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what is it?

What are Custom AI profiles?

In AI-powered Conversation Intelligence, you can create different profiles for individual business processes, departments, and even employees. Each profile can be flexibly customized to get exactly the analysis you need for specific tasks.
benefits

How do Custom AI profiles help your business?

Improved control
Get an analysis of exactly the metrics that matter to your specific department.
Team Training
Evaluate newcomers on maximum criteria to notice and correct mistakes.
50+ languages to analyze
Separately monitor departments that serve customers from different countries.
Do you want to learn more about this feature?
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How it works?

How do Custom AI profiles actually work?

You can create different profiles in the AI-powered Conversation Intelligence that can be turned on and off anytime. Flexible settings are available for profiles. For example, you can select which parameters will be analyzed for a given profile: keywords, mandatory phrases, topic and dialog score, etc. You can also select the AI language model for the profile, configure how different stages of a dialog will be analyzed, and more. Profiles already contain templates with rules so that you can customize them faster.
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